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Ravenscroft Shipping, Returns and Breakage

Shipping and Deliveries

Shipping Methods and Charges

All orders are shipped via UPS Ground unless otherwise requested.

Delivery Times

It is our goal to process all orders within one (1) business day of receipt. Orders are processed and shipped during regular business hours. If your order is placed on a weekend or holiday, your order will be processed and shipped the following business day. All orders are subject to availability. All orders are shipped via UPS Ground, unless otherwise specified by customer. Due to the size of our products, we cannot deliver any orders to P.O. boxes. Please always provide a physical address to insure delivery. Depending on the destination, please allow 3-7 business days for shipping.

 Expedited Shipping

UPS Expedited Shipping services are available at an additional fee. Please contact our office at Customer Service or 310-699-7119 to select the appropriate shipping service to ensure timely delivery of your order. Unless otherwise specified, UPS does not deliver orders on Saturday to businesses; if Saturday delivery is selected, additional fees will be incurred.

International Shipping

Shipping charges for international orders vary greatly. Please send us an email at Customer Service with the item(s) that you are interested in buying, your full address, and the destination country. We will respond within two (2) business days with estimated shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We cannot guarantee international shipments. Any delays in time, damages, or lost packages will have to be handled directly with the shipping carrier by the customer. You may be charged customs or import fees from the destination country prior to delivery. These charges are from the customs department of the country and are not the responsibility of Quality House Corp. In some cases, additional shipping charges may apply after your order is shipped.

Cancellations

Once an order has been placed, it cannot be cancelled, rerouted, or redirected. If you would like to return the item, please see our Returns and Exchanges policy. Refusal of delivery of non-damaged goods will result in a minimum $10 return delivery fee.

Undeliverable Shipments

Most shipping carriers make three attempts to deliver a package. Unless requested by customer, our packages do not require a signature for delivery. It is generally up to the delivery driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In this case, an additional shipping charge will be deducted from any refund and/or an additional shipping charge will be required for reshipment.

Returns, Exchanges, and Breakage

Breakage and Claims

All claims must be made in writing within 3 days of receipt. Claims of a later date will not be honored. Original packaging must be kept for 7 days. Replacements will not be given for breakage, only credit notes.

Returns and Exchanges

Returns are accepted only with prior approval. Returns must be kept in original packaging and must be returned in resellable condition in order for credit to be given. All returns are subject to a 15% restocking fee. Freight is the responsibility of the customer.