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Zuo Return Policy

Shipping and Deliveries

Delivery Times

It is our goal to process all orders within one (1) business day of receipt. Orders are processed and shipped during regular business hours. If your order is placed on a weekend or holiday, your order will be processed and shipped the following business day. All orders are subject to availability. Due to the size of our products, we cannot deliver any orders to P.O. boxes. Please always provide a physical address and phone number to insure delivery. Depending on the destination, please allow 3-7 business days for shipping.

Expedited Shipping

UPS Expedited Shipping services are available at an additional fee. Please contact our office at Customer Service or 310-699-7119 to select the appropriate shipping service to ensure timely delivery of your order. Unless otherwise specified, UPS does not deliver orders on Saturday to businesses; if Saturday delivery is selected, additional fees will be incurred.

International Shipping

Shipping charges for international orders vary greatly. Please send us an email at Customer Service with the item(s) that you are interested in buying, your full address, and the destination country. We will respond within two (2) business days with estimated shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. We cannot guarantee international shipments. Any delays in time, damages, or lost packages will have to be handled directly with the shipping carrier by the customer. You may be charged customs or import fees from the destination country prior to delivery. These charges are from the customs department of the country and are not the responsibility of Quality House Corp. In some cases, additional shipping charges may apply after your order is shipped.

Cancellations

Once an order has been placed, it cannot be cancelled, rerouted, or redirected. If you would like to return the item, please see our Returns policy. 

Undeliverable Shipments

Most shipping carriers make three attempts to deliver a package. Unless requested by customer, our packages do not require a signature for delivery. It is generally up to the delivery driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. In this case, an additional shipping charge will be deducted from any refund and/or an additional shipping charge will be required for reshipment.

Returns

  1. Please contact us for RETURN AUTHORIZATION NUMBER. Each request must include the original order number or purchase order, items needing returned, number of items and reason for return.
  2. Make sure to include this RETURN AUTHORIZATION NUMBER on return labels or on box for proper Return authorization processing in our warehouse.
  3. All items need to be returned in Zuo Modern’s original packaging, including all parts and hardware.
  4. If the return is an exchange for damaged merchandise, notify us and we will confirm that we need the damaged item returned and then we will issue a UPS CALL TAG. Otherwise the customer is responsible for all return shipping.
  5. Once item is returned and inspected the RA will be processed and a refund will be issued to the account within 7 business days from delivery of return.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.